So we book appointments for surgery on certain days. We try to keep Wednesday's light since Doc has to go to Mosque and pray. We also don't do surgery on Friday or Saturday. We tell the owners of the pets not to give any food or water after midnight the night before. So first, people are complaining that we don't do surgery on the weekends. Hello, call any other clinic and see if they do it on Saturdays. You will find that the answer is no.
Then the moronic pet owner thinks it's ok to give Fido his breakfast on the morning he's schedule for surgery. What part of no food or water after midnight do you not understand? So Fido comes off the table and starts to come out of the anesthesia and vomits profusely in his cage. This causes me to give an injection to control the vomiting and now I have to sit with Fido to make sure he doesn't aspirate into his lungs and drown. So as I'm "babysitting" for Fido, I'm writing up his bill for everything that we've done for him including the above mentioned injection and carefully filling out discharge instructions.
Fido's owner comes to pick him up and when I ask why he was fed, the owner blantantly denies this. Oh really, the kibble chunks in his cage tell me otherwise. Fido's owner looks at the bill and says he was not told about vomiting injection and why is he being charged for it. I explain that Fido blew chunks as he was coming out of the anesthesia and this injection was necessary. Fido's owner grumbles and pays the bill and is given an instruction sheet stating to withhold water food and water until the next morning to let him recover completely.
An hour after Fido and his owner leaves, I get a call from an angry owner saying that Fido has vomited numerous times. I asked if he gave Fido anything to eat or drink. His owner explains that Fido looked thirsty and drank a big bowl of water. So I tell him that he can bring Fido back for another injection but I'd have to charge him again. "No, I'm not paying for another shot". Grrrr
So my peeve is: If you aren't going to pay attention to what the instructions are and if you are going to complain about the cost of treatment, don't own a pet. Stupid, ignorant pet owners get on my last nerve.
Sorry for the rant.
HUGS
Barb